
Send a Non-Urgent Message or Document to Your Pediatrician
At Thrive Kids Clinic we make it easy for parents to communicate with their child’s healthcare provider. Whether you need to send a quick message, share a photo, or submit a document, our secure, encrypted messaging system ensures your child’s information is safe and confidential. As a Clinic, we use the same Ocean platform to send secure encrypted emails to you.
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Accepted File Formats: PDF, JPG, PNG, TXT
Before You Send a Message or Submit Documents
Please take a moment to read the following guidelines to ensure your communication is handled efficiently and appropriately:
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Not for Emergencies:
If your child is experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
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Not for Urgent Issues:
If your child needs urgent care (e.g., high fever, severe pain, or breathing difficulties), please call our clinic directly at (416) 849-2260 or visit our walk-in clinic during operating hours.
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Response Time:
Messages are not monitored 24/7. We cannot guarantee a specific response time. If you need a timely response, please call our office.
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Keep It Short:
Messages should be concise. For complex issues, please schedule an appointment by calling (416) 849-2260
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Privacy Notice:
Your message may be read by your child’s pediatrician, administrative staff, or covering providers. It will become part of your child’s health record and may be shared with other healthcare providers or third parties as required by law or with your consent.​
How to Take and Send Photos of Your Child’s Condition
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Clear photos can help your pediatrician better understand your child’s health concern. Follow these tips to ensure your photos are helpful:
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Lighting: Take photos in a well-lit room or natural daylight to avoid shadows
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Steady Hands: Hold the camera or phone steady to prevent blurry images
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Distance: Take two photos:
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One from 4 feet away (to show the overall area).
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One from 6 inches away (for a close-up view).
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Rashes or Skin Conditions:
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For rashes on hands or feet, take photos of both sides (including fingernails or toenails).
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Use a pen or marker to draw dots on either side of a growth or rash for size reference.
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Symptoms: Capture any visible symptoms, such as swelling, redness, or unusual markings.
What to Include in Your Message
To help your pediatrician assess your child’s condition, please include the following details:
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Document: All pages that have clear words and no flash in a
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Location: Where is the issue? (e.g., “left ear” or “right knee”).
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Size: How big is the affected area? (e.g., “about the size of a quarter”).
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Color: Describe the color (e.g., “bright red” or “pale pink”).
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Duration: How long has the issue been present? Has it changed over time?
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Symptoms: Briefly describe symptoms (e.g., “itchy,” “painful,” “swollen”).
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Treatment Attempts: Have you tried any home remedies or treatments? What were the results?
Send a NON-URGENT Message or Document
I have read all the tips and ready to send.